Overview
Kindly note that our policies change from time to time, please read this page to keep up with our current policies.
All orders will be processed and shipped via Registered Post within 3 business days.
Singapore
Free Registered Shipping available for orders above $60. There will be a surcharge of SGD $4 for orders below. Once an order is processed and shipped, kindly allow up to 3 business days for your purchase to arrive.
For Express Delivery, same day delivery is only available for orders purchased before 12noon. Orders after 12noon will be dispatched on the following business day. Currently, all orders are dispatched via Singpost or through our trusted Courier Service provider.
Door-to-door Next Day Delivery (For Singapore only)
The delivery time frame for this service operates only between 11am and 3pm, from Monday to Friday at a surcharge of SGD$15. To qualify for next day delivery, all orders must be placed before 6pm. Orders placed after 6pm will be brought forward to the next subsequent working day.
International Shipping
We offer Flat Rate Shipping for selected countries around the world! Kindly refer to the table below for our Standard Flat Fee for your country.
For International Express Delivery, please contact us at customerservice@hannabe.com for a quote prior to check out. Simple save a screen shot of your order, email to us, and we will try our very best to provide you with a quote within 24hrs. Kindly note that the rates will be quoted based on the weight of the selected items and shipped via an International Shipping service provider.
It is also important to note that your items may be liable for customs duty and/or additional taxes. HannaBe will not be responsible for any taxes, duties, or customs fees imposed upon shipments to other countries. For more information on this, kindly contact your local customs office for more information.
Incorrect Shipping Information
At HannaBe, we take pride in paying attention to every little detail prior to dispatching our goods. In any case where a package is returned due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. HannaBe will not be responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.
Lost or Stolen Packages
HannaBe will not be responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, HannaBe will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Return Policy
All returns must be postmarked within 7 days for orders made in Singapore, and 14 days for International orders, from the day of receiving the merchandise in order to qualify for exchange. All returned items must be in brand new condition, unused, unwashed, with the original tags on.
All returns must be sent with delivery confirmation and/or tracking information. We are not responsible for returns lost in transit. We appreciate if you can include a copy of your packing list or receipt so that we may quickly process your return. Please note that Shipping Fees will not be credited.
We reserve the rights to reject your return(s) if:
• Returned outside of the stated timed window
• Appears to be worn, soiled, without tags
Items purchased at Clearance promotions are not eligible for return or exchange. All sales are final.
All apparels will go through a quality screening prior to packaging. In any event when you receive a defective item, (i.e. stained, snap defect, faulty hem etc) please email to returns@hannabe.com to request for an exchange. We will try our best to respond within 24hrs and work on dispatching your replacement within 3 business days. Proof of damage/defect may be required to process this request. No refunds will be given unless the item is no longer in stock.
Customers are responsible for shipping costs for returning products. Replacement products requested in exchange for returned products are shipped free of charge.
Please send the returns to:
HannaBe Pte. Ltd.
369 Changi Road
Singapore 419916
| Asia | Standard Flat Fee for Shipping & Handling (Tracking Provided) | Estimated delivery time for Standard Shipping | For Express International Delivery |
| BruneiChina
Hong Kong India Indonesia Japan Malaysia Philippines Vietnam Thailand Taiwan |
SGD $10
(Free shipping on all orders above SGD$100) |
10-14 business days | 4 – 8 business days
Please contact us at customerservice@hannabe.com for a quote prior to check out. Simple save a screen shot of your order, email to us, and we will provide you a quote within 24hrs. Kindly note that the rates will be quoted based on the weight of the selected items and shipped via an International Shipping service provider.
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| Rest of the World | Standard Flat Fee for Shipping & Handling (Tracking Provided) | Estimated delivery time for Standard Shipping | For Express International Delivery |
| Australia
Cyprus Canada France Greece United Arab Emirates United Kingdom United States |
SGD $10
(Free shipping on all orders above SGD$100) |
14-21 business days | 4 – 8 business daysPlease contact us at customerservice@hannabe.com for a quote prior to check out. Simple save a screen shot of your order, email to us, and we will provide you a quote within 24hrs. Kindly note that the rates will be quoted based on the weight of the selected items and shipped via an International Shipping service provider.
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